Refund & Cancellation Policy

1. 100% Pre-Launch Money-Back Guarantee

Your trust is our highest priority. If you change your mind, submitted the wrong video URL, or if our team has not yet launched and approved your campaign on the Google Ads network within 48 hours of payment confirmation:

2. Google Ads Policy Disapproval Protection

Google Ads enforces strict advertising guidelines regarding video assets, thumbnail text, background music copyrights, and landing pages. In the rare event that Google Ads automated systems disapprove your submitted video for promotion:

• Option 1 (Free Video Replacement): You can provide a link to any other video on your channel at zero additional charge, and we will redeploy the campaign immediately.
• Option 2 (Instant 100% Refund): If you do not have another video eligible for promotion, we will immediately cancel the order and issue a 100% full refund to your original payment method.

3. Mid-Campaign Cancellation & Unspent Ad Budget Policy

Because SoPromote purchases authentic impressions on live Google Ads auctions, funds already expended to deliver verified views cannot be refunded (as Google Ads network charges are non-reversible).

However, if you wish to pause or terminate an active campaign before its scheduled completion:

4. 100% Delivery Shortfall Guarantee

Occasionally, very narrow targeting criteria (e.g. ultra-specific local regions or extremely competitive keywords) can slow down ad impression auctions.

If a campaign fails to deliver the promised view volume within 14 calendar days of launch, SoPromote guarantees:

• We will optimize bid caps and audience affinities to complete the remaining views; OR
• We will refund the exact mathematical pro-rata difference for all undelivered views directly to your account.

5. Zero Bot Traffic Guarantee

SoPromote guarantees that 100% of campaign views originate from authentic human viewers browsing YouTube through official Google Ads inventory.

6. Non-Refundable Scenarios

Refunds cannot be issued under the following specific creator-caused circumstances:

• Video Deleted or Set to Private: If the creator deletes the promoted video or switches its visibility to "Private" mid-campaign without notifying our support desk, Google Ads auctions fail and spent budgets cannot be recovered.
• Unrealistic Arbitrary Engagement Demands: Because all traffic is 100% human, we cannot guarantee exact subscriber numbers, likes, sales, or music stream conversions. Human viewers retain complete personal freedom in how they interact with your content.
• Completed Deliveries: Campaigns where target views have already been 100% delivered and verified in YouTube Studio cannot be refunded retroactively.

7. How to Request a Refund (Step-by-Step)

We have made our refund process hassle-free with zero bureaucratic paperwork:

8. Dispute Resolution & Customer Care

We believe that 99% of misunderstandings can be solved in a 5-minute conversation. Before initiating a payment dispute with your bank, please message our dedicated Senior Support Strategist on WhatsApp. We will work around the clock to ensure you are 100% satisfied.